Customer Testimonials
Pleasant no problems
Couldn't have been better!
We were very happy with the service.
My salesman Adrian was awesome, honest and very quick to respond and help. 10 out of 10 for him. The finance guy Bill Hurley was also amazing. Great team at Martin I will buy again and definitely recommend others to do so as well.
Very straight forward and honest people to do business with.
My insurance company did not complete the estimate correctly, they made the estimate out for the wrong truck on our policy. This delayed any work on the truck for 1 full week as Shawn would not remove any damaged parts until he got the corrected estimate. I tried to explain that the insurance company had already paid me and that I would pay the bill regardless of the estimate and work it out with my insurance. Shawn would not budge on this. I had worked out that OEM parts would be used on the radiator, condenser due to the fact that ...
Purchased a 2022 Chevrolet from Martin Chevrolet this week, and it was hands down the best experience we've had at an auto store. It isn't even close. They respected our time, were honest and helpful, and did exactly what they said they would do. If you're in the market, make the quick drive to Cleveland to visit this dealership. Ask for David Doyle.
I had the best experience with the service department. Very respectful and knowledgeable. I highly recommend Ask for Peggy💜
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I ended up buying through Rudy today! I wasn’t quite sure if I would even be buying when I drove up. He was very kind and put in a lot of effort to answer any questions I had! One of the best experiences I’ve had at a dealership.
I was very satisfied with the service I received from the service department. I had the oil and filter changed in my 2022 GMC Denali 3500 Dually and the service advisor had recalls completed while I was there also. Recently my brother had his vehicle damaged in a parking lot requiring body repairs and I recommended he take his GMC truck to Martin and he did. He was also very satisfied with the quality of the repair he received.
Ken was great as always
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It’s fast and good price
If you’re going to buy a car and want to get the best deal, ask for CHRIS MILLER!!!! He will do his best to get you in the vehicle you want! He is super friendly, not pushy at all and does whatever it takes to make sure you’re happy with your purchase even after purchasing the vehicle. Ask for him, you won’t regret it.
Overall a down to earth good experience.
Great
The employees were great people, very friendly and helpful. They worked quickly and had my vehicle ready faster than expected after multiple repairs/replacements needed. I already have my other vehicle scheduled to go in for service. I will definitely use again and tells others!
The employees were great people, very friendly and helpful. They worked quickly and had my vehicle ready faster than expected after multiple repairs/replacements needed. I already have my other vehicle scheduled to go in for service. I will definitely use again and tells others!
The dealership staff was very helpful in walking me through the features, pricing, and options for my vehicle as well as the available extended warranty packages. I bought a vehicle without even seeing it in-person for the first time in my life due to the level of service I received.
I really appreciate the work that they did and the attention to detail
My husband and I just bought our first truck and Adrian was the salesman who helped us. He made the process SO EASY! He was great to work with and had no problem answering the million questions that I had. Very happy with our purchase!
A huge shout out to Hailey Baker for making my 2022 Chevy 2200 High Country buying experience top notch. The whole process was easy, quick, and with awesome service. The attention to detail was beyond reproach. Thank yall again for a great buying experience.
Friendly
My service visit was seamless. From quick and easy check-in to my service advisor Elizabeth helping me pay for services using the points on My GMC app. I’m 100% satisfied. 10/10 would recommend.
Elmer Gonzales provided excellent service and was very helpful. We personnel like this Martin Chevrolet will go a long way.
This was by far the best truck purchase experience we have ever had. Our salesman Chris was awesome! He was very helpful and willing to work with us, even had us come back the next day so we could go over everything on the truck we purchased. The finance manager JC was awesome as well, even though it was close to closing time he took the time to explain all the financing in detail. We will definitely use this dealership for any future purchases.
Friendly and very helpful especially the service advisor
Elizabeth is always helpful and has a great attitude.
The young man who checked me in was very helpful and personable. The waiting area was comfortable. The oil change was done in a timely manner.
Brought my truck in that had a check engine light on after only having the truck for 2 weeks. They replaced the part at no charge and had it back to me the next day.
Second truck bought from Jason in a month and everything has went great.
Good people great job
This past Friday we bought a new 2022 suburban with the help of Rudy and Jc! Normally when you have a 3 and 1 year old you try and avoid taking them to a dealership at all cost. Rudy understood that perfectly, we did everything over the phone. Went in Friday night to sign everything with Jc. At no time during our entire encounter with these 2 men did we feel like an inconvenience. As soon as we walked in we were met with a smile and 2 small toys to help keep the kids entertained! Our new car was still needing a part so ...
This past Friday we bought a new 2022 suburban with the help of Rudy and Jc! Normally when you have a 3 and 1 year old you try and avoid taking them to a dealership at all cost. Rudy understood that perfectly, we did everything over the phone. Went in Friday night to sign everything with Jc. At no time during our entire encounter with these 2 men did we feel like an inconvenience. As soon as we walked in we were met with a smile and 2 small toys to help keep the kids entertained! Our new car was still needing a part so ...
Friendly and helpful. The staff made my experience the best ever!
Sales Staff, very helpful and friendly. Rudy was great. A little hiccup at the financing level, all and all above average deal. Closing the deal was painless and pleasant. Thanks Y'all
No issues, just good service
Great people and service this place will be the only dealership I will be using P.S they don't b's you
Great all the why aro
Nice Staff
Very welcoming and wonderfully greeted at the door. Customer service is very well mannered and professional. Explained my issue, directed accordingly and before I know it, I was scheduled for service. End results were phenomenal. I love this place. Thank you all for being as great amd wonderful as you are. People like you make coming back to you a breeze. Highly recommend Martin Chevrolet 👌
Great place.. Great customer service.. Chaley did an awesome job on my truck... Was very detail oriented.. Would take my other vehicles here again... Thank you Chaley and team for helping me and doing a great job...
Adrian has been very pleasant and helpful during this process. Very pleased with all the assistance.
After completion of the repairs everything looks great and no further issues.
Hicieron muy buen trabajo en la reparación de mi camioneta. Gracias.
Chris was awesome. He got me into a new vehicle.
I alway get good service and Greetings with a smile
Recently purchased a used Toyota Tundra from Martin in Cleveland. Great environment, friendly and helpful staff, as well as a fast and painless process. The small talk lasted twice as long as the actual buying process, made me feel very comfortable. I will be a returning customer.
The salesman wasnt pushy.
Friendly, experienced help. They went out of their way to find the vehicle we wanted.
Our experience was great, Adrian Perez was very helpful and it was one of my best experiences buying a vehicle, thanks
Always friendly, and great service! I highly recommend them for all your GMC needs!
Adrian Sanchez was a great a sales guy. He was very polite and helpful. I really liked the finance guy which i think his name was Bill. I had a bad experience with the last truck i bought and the finance guy there at the Nissan dealership. I felt he was honest and straight forward with everything. I will return for future purchases and recommend Martin Chevrolet to everyone.
Very friendly staff. They make sure you understand what needs to be done.
Great customer service. I want to thank Ashley for the support provided to get my car!!!
Talked to a sales person who was very helpful, waiting to hear from him about another truck that was in the shop being checked out.
Scheduled recall and they did it quickly
The knowledge, wait times and actual service has improved so much at Martin from where it was even as recent a five years ago. Thank you for the hard work at making the local service experience good again!
Very helpful 👌
Very pleasant buying experience from Martin. Adrian Perez was very helpful and patient with me answering all questions. I will be back in a few years for my next purchase. Thank you Adrian
They worked with me to get me the car I wanted, car of my dreams!
Always a great experience at Martin Chevrolet. While most other dealerships are taking the "Big Corporate / We don't give a flip about our customers" approach, the kind people at Martin Chevrolet want to make your experience excellent, and remind you why they've had a successful business for so many years. Great job, Guys!!!!!
Customer service was great. The only thing that could be corrected is that they did not set my odometer back showing mileage and how fast I am going and how many miles I have left on my tank of gas. It took me forever reading the book and trying to figure out how to reset it back to my settings. It only showed how much oil life was left which was 100% because I had just had it changed.
Helpful staff. Selection kool..
From my initial contact Mr service Rep Peggy was great she keep me informed and made sure the time schedule I needed to meet was met! Great service from her side
I recently purchased a new Tahoe from Rudy Orosco. He was a huge help, very professional, and continued to assist with questions even after the sale was made. You guys are lucky to have an employee like him. A+
La amabilidad delos empleados con los clientes delo mejor
If you are wanting to get into a new vehicle, call Justin! The market is crazy right now and he makes sure to accommodate you as best as possible. We went in asking for a lot and left with what we asked for! Thanks to Justin, Efrain, and Chris!
I was in the auto industry from 1997 to 2008. Not a lot I haven't seen or done. When I was in the business you didn't have the internet. Which was really starting to really effect retail, it was basically handcuffed the salesperson. It's hard to negotiate a price that says no negotiating. But that brings me to my point. You can either adapt and overcome or you can fail. My rep at your store was Ashley " get it done right the first time" Wright. When I was in management she would be exactly what I was ...
Amazing dealership, adrian sanchez always willing to help out and answer all questions and concerns!! Will definitely keep doing business with Adrian!!
We had a wonderful experience with our 2021 Chevrolet Tahoe purchase! Ashley did an excellent job assisting us from beginning to end! It was really awesome and super fast she helped us gather all needed documents and made it possible for us to get the car we wanted. Within less than 24 hrs, we went thru the whole process and didn't have to leave home as our brand new truck was deliver to our home!! Kudos to Ashley and her excellent customer service 👏...Victor and Lupita Lopez
Highly recommend purchasing a vehicle at this dealer. They have multiple options and the service was amazing. Adrian Sanchez was friendly and very professional.
Had a very great experience.. Adrian C. Was very helpful and patient. Very awesome customer service! He even helped out my brother gets his truck as well 👌🏻 highly recommend him !!
Excellent service at Martin Chevrolet, Sales Person Adrian Sanchez was very professional, great customer service as we were looking for a more spacious vehicle for the family, thanks to him we were out in no time. I recommend anyone to go with him when buying a vehicle, he will get you going on the road with a smooth ride.
Big thanks to Adrian Sanchez our salesman! He was extremely helpful on helping find something perfect for our family and patient with us throughout the process!
I am loving my new 2021 Chevy Tahoe! I worked with Ashley and she made the buying process a breeze. Anytime I called her, she was very diligent in answering my questions and sending me pictures when necessary. I would highly recommend Ashley and look forward to working with her again in the future! Edit: I had to contact the owner, Janet Martin-Clark, to get clarification on what I thought was a discrepancy with my deal. At that time, I gave the dealership a call and was able to speak with Ms. Janet directly. She quickly assured me that if there ...
Thank you Justin Allen my new baby is perfect! Quick friendly and made the car buying experience easy!
Took my car in for oil change and a warranty repair. Very pleased with the service.
Excellent dealership to deal with. Justin on Sales was awesome to deal with and very helpful. Answered all my questions and concerns. Overall a very positive experience dealing with Martin Chevrolet Buick GMC.
Great experience
Had an price issue and Manager Henry can out to talk to me about the issue. We agreed on the solution and I am grateful for him to consider his customers!!! Great Job!!!
Great truck, thank you Ashley Wright.
Ashley did a great job and incredibly helpful will be a long term customer thanks
very satisfied with my purchase. was a phone call with given numbers, after showing up nothing changed. no surprises. worked with Ashley in sales and Bill in finance. was in and out in 90 minutes with absolutely no BS. Thank you.
Great people who did all they could to give a great purchase with no heartache. I received a wonderful deal and great price on trade in
I went to the dealership a while back and I had the most amazing time working with Ashley Wright. She was incredibly knowledgeable and extremely helpful in all aspects helping me find a new vehicle. I have been to multiple car dealerships and have not once had the service I had while working with Ashley. Although I wasn’t able to get a car she pointed me in the right direction and I will be working closely with her throughout trying to get a vehicle. Thanks Ashley!
Great sales person. Wonderful selections. Very friendly atmosphere. Unbelievable prices on there inventory. Upon arrival we were completed and out of there in a very short amount of time. They were very prompt and very considerate. Also service was very helpful and did a wonderful job detailing our vehicle. Thanks to you all. We would definitely recommend you to everyone.
My experience was that I was greeted with a friendly employee as soon as I stepped inside, the service was fast, and I was satisfied
I visited several dealerships looking for the truck I wanted. They took the time to find the Chevrolet Silverado I wanted. They had it transferred in from another dealership, and I took delivery from Martin Autopark. They gave me a great price and a fair trade-in, and their salesman John "D" was great to work with! I will be back to see them again, when I need a car or truck.